Legal
Cancellation & Replacement
When an order can be cancelled, when a product can be replaced, and how long a refund takes to reach you.
Vyas Card LLP
Cancellations & refunds
Immediate Cancellation
Cancellations will be considered only if the request is made immediately after placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
Product Quality Issues
VYAS CARD LLP does not accept cancellation requests for any items. However, a refund/replacement can be made if the customer establishes that the quality of the product delivered is not good.
Damaged or Defective Items
In case of receipt of damaged or defective items, please report the same to our Customer Service team. This should be reported within 2 days of receipt of the products.
Product Expectations
If you believe that the product received does not match the description on the site or meets your expectations, please notify our customer service within 2 days of receiving the product.
Manufacturer Warranty
In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.
Refund Processing
In case of any Refunds approved by the VYAS CARD LLP, it will take 9-15 days for the refund to be processed to the end customer.
Returns & exchanges
Five days from the day your item arrives.
5-Day Exchange Policy
We have a 5-day exchange policy, which means you have 5 days after receiving your item to request a return.
Return Conditions
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
Exchange Process
To initiate an exchange, please contact us at storesupport@vyascard.com. If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package.
Return Requirements
Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not India, shipping your goods may take longer than expected.
Exceptions
Items we cannot take back
- Perishable goods (food, flowers, or plants)
- Custom products (special orders or personalized items)
- Personal care goods (handkerchiefs and beauty products)
- Hazardous materials, flammable liquids, or gases
- Sale items or gift cards
Still have a question?
Write to us or message the support desk. Someone will come back to you.